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Reduce Costs is committed to providing excellent service and protecting your personal information is important to us. This statement explains how we collect, use, share and hold your personal information.
WHAT PERSONAL INFORMATION WE COLLECT
Reduce Costs collects personal information from our customers including the type of information required such as your name, address, date of birth, gender, contact details, payment information, credit information, driver’s license number, financial information (such as credit card or bank account numbers) and information about how you use our products and services.
Of course, you can choose not to provide your personal information or may just want to deal with us anonymously. If this happens, we may not be able to provide you with the product you’ve asked for or give you the level of service you expect.
HOW WE COLLECT YOUR INFORMATION
We collect personal information when you provide information to us by phone or email, or when you enter your personal details on our website.
We may also collect information about you indirectly, including from:
We may record phone conversations for quality compliance and training purposes.
WHY WE COLLECT YOUR PERSONAL INFORMATION
Your personal information is collected and used by Reduce Costs to supply you with the products you have asked for and to provide you with the best possible service.
For example, to:
HOW WE MAY SHARE YOUR PERSONAL INFORMATION
We may disclose your information to third parties who provide services to us, including organisations and contractors that assist us with the purposes for which we use your information. These services include:
We may also disclose your information:
There are some circumstances where Reduce Costs may provide your personal information to an organization located outside of Australia. These organisations work with us to provide professional services in software development, systems and technical support, data storage, marketing and product development. The countries these organisations are based in include: the Philippines. We ensure that these companies take the security and confidentiality of your personal information as seriously as we do.
Generally, we’ll only disclose your personal information to these parties:
HOW WE HOLD YOUR PERSONAL INFORMATION
We keep customer information on controlled systems, which are secure against unauthorized access. Proof of identity is always required before personal information is disclosed to any person, including the specific customer. We take particular care with credit card details, which may be stored, encrypted in Reduce Costs secure systems. However these details are purged once an order is placed with the relevant supplier.
HOW TO ACCESS YOUR PERSONAL INFORMATION
If you ask us, we will usually give you access to the personal information we hold about you. We will always confirm your identity before giving access to your personal information.
You can ask for access by calling us. It will really help if you tell us what you’re looking for.
There are circumstances under Australian privacy laws where we may not give you access to the personal information we hold about you. For example, we can’t give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety.
There is generally no cost for accessing the personal information we hold about you, unless the request is complex or resource intensive. If there is a charge, it will be reasonable and we will let you know what it is going to be so that you can agree to it before we go ahead.
QUALITY OF PERSONAL INFORMATION
We aim to keep the personal information we hold about you accurate, up-to-date and complete. If you think our records need to be corrected, please call us at 0424209892.
CONTACT US ABOUT OUR PRIVACY STATEMENT
If you have any queries concerning this privacy statement, please contact us by calling support on 0424209892. Any privacy complaints will be handled in accordance with our complaint process.